FAQs - Shaheen Express 99

Frequently Asked Questions

Find answers to the most common questions about our services, booking process, and policies.

How can I book a ticket with Shaheen Express 99?

You can book tickets through our website, mobile app, or by visiting our Terminals. Online booking is available 24/7 for your convenience.

What information do I need to provide when booking?

When booking, you'll need to provide:

  • Full name as per CNIC/Passport
  • Valid CNIC number for Pakistani nationals or passport number for foreigners
  • Contact number and email address
  • Travel details (date, route, number of passengers)
Can I modify my booking after confirmation?

Yes, you can modify your booking up to 24 hours before departure, subject to seat availability. Changes may incur an administration fee. Please contact our customer service.

What payment methods do you accept?

We accept multiple payment methods for your convenience:

  • Credit/Debit Cards (Visa, MasterCard)
Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways to protect your financial information. We do not store your complete card details on our servers.

What is your cancellation policy?

Our cancellation policy is as follows:

  • More than 48 hours before departure: Full refund (minus transaction fees)
  • 48 to 12 hours before departure: 50% refund
  • Less than 12 hours before departure or no-show: No refund
How long does it take to process a refund?

Refunds are typically processed within 7-10 business days. The exact time may vary depending on your payment method and bank processing times.

What is the luggage allowance?

Each passenger is allowed:

  • One standard-sized suitcase (up to 20kg)
  • One small carry-on bag
  • Excess luggage is subject to additional charges and must be declared at booking
What amenities are available on your buses?

Our buses are equipped with:

  • Comfortable reclining seats
  • Air conditioning
  • Onboard entertainment
  • Free WiFi (on selected routes)
  • Charging ports
What should I do if I miss my bus?

If you miss your bus, please contact our customer service immediately. We may be able to transfer your booking to the next available service, subject to seat availability and applicable charges.